Last Updated: [26th May 2023]

Welcome to Canine Access ( At Canine Access, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Website or interact with our services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

1.1. Personal Information. We may collect personal information that you voluntarily provide to us when you register an account, make a purchase, subscribe to our newsletter, participate in surveys or contests, or interact with our Website in any other way. The personal information we collect may include your name, email address, mailing address, phone number, and other relevant details.

1.2. Non-Personal Information. We may automatically collect non-personal information about your visit to our Website, such as your IP address, browser type, device information, operating system, referring website, pages visited, and the dates and times of your visit. This information is collected for statistical analysis, to improve our services, and to enhance your overall experience on our Website.

  1. Use of Information

2.1. Personal Information We may use your personal information to:

  • Provide and personalize our services to meet your specific needs.
  • Process and fulfill your orders, including communicating with you regarding your purchases.
  • Send you promotional materials, newsletters, and other marketing communications (you may opt out at any time).
  • Respond to your inquiries, comments, or requests for assistance.
  • Conduct surveys, contests, or other promotional activities.
  • Improve our Website, products, and services based on your feedback and usage patterns.
  • Protect against fraudulent or unauthorized activities.
  • Comply with applicable legal obligations.

2.2. Non-Personal Information We may use non-personal information for various purposes, including:

  • Analyzing trends, monitoring and improving our Website’s functionality and performance.
  • Enhancing and customizing your user experience.
  • Generating aggregate statistical data.
  1. Information Sharing

3.1. Third-Party Service Providers We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you. These providers are obligated to protect your information and are not permitted to use it for any other purpose.

3.2. Legal Requirements We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, government investigation, or to protect our rights, property, or safety.

3.3. Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

  1. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

  1. Your Choices

You have the right to access, update, correct, and delete your personal information. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly. Please note that even if you opt-out, we may still send you non-promotional communications, such as order confirmations or important administrative messages.

  1. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. Once you leave our Website, we have no control over and assume no responsibility for, the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

The following are examples of the service providers used by the Website:

  • Google Analytics – we use this service for tracking Website usage. It tracks metrics such as user actions. Google Analytics captures the user’s IP address, which is the only personal information they’ll need.
  • Payment Processing – we use this service for our e-commerce platform. Your banking information is never passed to the Website. The only information we receive is for order fulfillment.
  • Flo Desk – this service is for delivering email updates and newsletters. We use your name and email address information to deliver such communications.

Currently, we do not share any of your personal data with third-party applications. This list is subject to amendment at any time, at the Website’s discretion.

Unless legally mandated, we do not intend to reveal, sell, or distribute your personal data without your explicit consent. But, we may transfer the personal information we collect through our Website to a third party who acquires a portion or all of our business, as a result of a consolidation, merger, or purchase of our assets, or as a result of any bankruptcy or reorganization proceeding by or against us.

  1. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will promptly delete the information from our records.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.


For residents of countries in the European Economic Area (EEA), in accordance with the GDPR and any other applicable data protection laws, you are legally allowed to access your personal data, have us delete it, or desist from processing it further.  Should you want to access or delete your personal data maintained by us or in relation to advertising on the Site, contact us at [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us at [email protected].

Thank you for entrusting your privacy to Canine Access.